ARCADE FIRE @ Olympic Island - Sat Aug 14 2010 Welcome back to another Toronto Island Concert Here is a list of answers to FAQ's (frequently asked questions) and some general guidelines for this year's event THE FERRY The Ferry Terminal is located at the most Southern tip of Bay St where it intersects with Queens Quay. Your concert ticket gives you FREE transport via the Centre Island Ferry Your tickets allow you to join a dedicated private line (separate from the general public) in an attempt to prioritize (fast track) all ticket holders to the concert site The ride is about 12-15 minutes In order to cut down on waiting times we really recommend you come out early, (say 1:00p) walk around the Island etc or please allow yourself a good 45 min from the time you enter the Ferry Terminal to get on the concert site Children 2 and under are admitted FREE on both the ferry and into the concert BOX OFFICE Opens at 1:00p It is located on the mainland (city side) at the entrance of the Ferry Terminal Tickets will be on sale for $65.00 which includes the show, ferry transport, all fees, and a $1.00 charity donation TICKETMASTER - WILL CALL There is NO UNPICKED UP tickets list from Ticketmaster at the Ferry Terminal Box Office All Ticketmaster customer service issues must be dealt with at Gate 7 at the SKYDOME on the day of show. Their will call opens at 12:00 PM CROWD SURGE - ARCADE FIRE - WILL CALL Is there is any issues with these tickets please contact them in advance of the show, however a representative of Crowd Surge will be available at the Box Office GUEST LIST If you are on a guest list (band, promoter, ticket winner) you must pick up your concert wrist band at the Box Office MAINLAND SIDE. After you have received your wristband you must join the PUBLIC LINE and purchase a ferry ticket, as the wristband does not get a free Ferry ride. If you join the ticket holders line, you will TURNED AWAY. GATES - DOORS 4:00p 6:00p - The Sadies 7:15p - Janelle Monae 8:45p - Arcade Fire SHOW GOES RAIN OR SHINE There are no INS or OUTS (re-entry) from and to the concert site GREAT HEALTHY FOOD Unfortunately you will not be able to bring food items onto the island SOLE EXCEPTION IS BABY FOOD However we have a number of local vendors on site. There will be options to the meat eater, the vegetarian, the vegan, the gluten free diet, the paleo diet, the zone diet, the south beach diet and the atkins diet. The vendors include CAPLANSKY'S DELI, BIG FAT BURRITO, SWAN BURGER, LOCAL KITCHEN, FENGS DUMPLINGS, URBAN HERBIVORE, POUTINE MACHINE, & 2 SOFT ICE CREAM TRUCKS Lemonade, Pop, Coffee, will also be available, at not all, but most of the vendors. At peak hours the lines for food can seem long so we advise you to come out early, eat early, and avoid unnecessary wait times. WATER You are allowed to bring ONE SEALED BOTTLE OF WATER, and you can refill the bottle at any city of Toronto water fountain on site. We will also allow re-usable water bottles (metal/plastic), these are the only other receptacles that will be permitted. Water will also be sold in the food area, in the beer gardens and behind the SOUND BOOTH in a tent. BEER - ALCOHOL There will be 2 HUGE BEER GARDENS with great sightlines to the stage, staffed by employees of the Horseshoe Tavern. To enter you must be 19+ and have GOVERNMENT ISSUED PHOTO ID. No more than 50% of the audience can be inside the Gardens at once, (this is not a beer festival, it's a music concert) so those who are on site earlier will be able to walk in without having to wait. Once at capacity, expect long line ups. Labatt's 50 Draft, Wellington Ale Draft, Smirnoff Ice, and bottled water will be available in the gardens. You have to buy all drink tickets inside the beer garden in a dedicated line. You will not be permitted to buy more than 6 drink ticket(s) at one time. You will only be served a maximum of 2 drinks at once time Anyone who appears intoxicated will be denied service and/or asked you leave the Beer Garden as per AGCO guidelines There will be a designated Bottled Water Only line inside the Beer Garden Seated Picnic Tables will be available in the Beer Garden Washrooms will be available in the Beer Garden You can leave the Beer Garden to get food, and take Bottled Water with you, but you cannot leave the area with any alcohol whatsoever. The Beer Garden will have an area (in the rear) for those whom bring blankets please do not block any exits or entrances. Children are NOT allowed in the Public Beer Gardens WASHROOMS There is a set of fixed city owned PUBLIC WASHROOMS at the north end of the site near the Artist Merchandise/ATM area. There will also be PORTA-POTTIES spread throughout the site and around the food areas. ATM's ATMs will be available near both the Public Washrooms & Artist Merch Area's. We recommend bringing cash in advance as the line ups can be long for this service. None of the vendors will accept debit or credit cards. BLANKETS & KNAPSACKS Both are allowed, however please note that if you are blocking an entrance or an exit you will be asked by security to move. Knapsacks will be subject to a search upon entry. BICYCLES, ETC Bicycles are NOT allowed on the Centre Island ferry on the weekends but they are permitted on the Wards and Hanlon's Pt. ferries. If you choose to ride to the Island please note that your bike will not be allowed on the concert site but you can lock it up in and around Centre Island if you wish. Scooters, skateboards, roller blades etc will not be allowed on the site. DO NOT BRING Alcohol, canteens, flasks, thermos, food, chairs, SLR camera's, tripods, sharp Items, baseball bats, sporting gear, umbrellas etc PLEASE BRING: Rain gear, sunscreen, hats. PHOTOGRAPHY Point and shoots cameras are fine, however any long lenses/SLR's, Video, or audio recording gear is prohibited unless you have an official media/photo pass. Tripods are strictly prohibited. SIGNS The site is purposely devoid of advertising of any kind, with the exception of local sponsors (102.1 and Now) so in keeping with the feeling of brought to you by the actual musicians we are asking you NOT to bring signage of any kind to the site LAKE ONTARIO Please feel free to wander around the site, sit under a tree, check out the view of the city etc. Please do not attempt to swim in the water. If you attempt to enter the water, you will be stopped by either Toronto Police or our security team. Thank you in advance for taking the time to read this information. We hope you have a great day! Collective Concerts Inc.